FAQs

This is our service fee for sourcing a truly bespoke gift for your special person. A dedicated member of our team will spend time carefully selecting something meaningful and personal, ensuring your gift feels just right for the recipient.

Yes, absolutely. You’ll have the option to add both gift wrap and a card as you move through the service page, so you can tailor everything exactly how you’d like it.

Because we believe in protecting the magic of the moment. We don’t display our branding on the outside of the box to avoid spoiling the surprise. There will be a subtle EGC sticker for you to recognise, but beyond that, it stays our little secret.

We use spare and leftover wrapping materials as protective padding inside our packages. This helps prevent damage during transit while also reducing waste. It’s our small way of caring for your gift and the planet at the same time.

Once your order is placed, we may ask you to complete a short questionnaire about your special person. The quicker you can respond, the quicker we can start creating the perfect gift.

We will then email you our proposed gift idea. If we don’t hear back within 48 hours, we will go ahead and dispatch your gift to ensure it arrives in time for your occasion.

We will always give you the opportunity to review and approve your gift before it is sent. If it doesn’t feel quite right, you can decline within 48 hours.

We will then arrange a quick call with you to understand what didn’t work and refine our approach. We’ll go away and create a new option that better suits your needs.

If the second option still isn’t right, we’ll arrange another conversation to explore the best path forward. This may mean one final attempt to find the perfect gift, or issuing a refund on the gifting value.

Please note, our service fee covers the time, care and expertise of our team and is therefore non-refundable, as outlined in our terms and conditions on the payment page.